So Chrysler has made two announcements in the press about shipping the hybrids:
First, they said they would start shipping them on April 17. Then, they said they would be sending level 2 chargers to customers who have been waiting. Both of these things might actually be true, but haven't yet applied to us. I called Chrysler this morning, and they cheerfully told me my car was in storage waiting for a quality check. I pointed out that it has been waiting for this quality check since February, with no visibility as to why, and they were sympathetic, but couldn't help. I also checked to see if my phone number was attached to my VIN, so that Chrysler could call me to discuss the level 2 charger, and of course they didn't. My dealership is not any help. They always seem surprised when I call to ask about the status of the car.
I'm starting to think Chrysler is just such a threatened company that they can't get their act together. Everyone, from the assembly people, to the dealership, to the customer service representatives seem unprepared and uncoordinated. It's a leap of faith for me to buy one of their products, given their reputation, and I have to admit, this experience is not helping. I just don't have any confidence that the company knows what it's doing.
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