Friday, March 31, 2017

Still Waiting

I look back at my earlier posts with some amusement at how optimistic I was that Chrysler would actually ship these vehicles in some reasonable amount of time. Our car is still in storage and we have no firm date as to when it will be delivered. The ship dates rumored on the Internet shift at about a rate of one day per day,  so I have absolutely no idea when they will ship.  There have been rumors of quality control checks, auditing for the EPA sticker, marketing events (evidently there's one scheduled for mid April), or that they're waiting to ship all the vans at once. I have no idea if any of these rumors are true.

I recently read a glowing review of the car by Dan Neil from the Wall Street Journal. It made me remember why I got so excited about this car in the first place - and I'm still excited. However, I am losing confidence that I'm going to get this car anytime soon. Which is a pity because my family needs it. We have a road trip scheduled for a couple weeks from now that I thought we would for sure be taking in the new car, but at this point it seems obvious we won't. I suppose we're in a vulnerable position here: because the car is so unique, there's really no alternative. Chrysler knows that, so they don't seem to be in a hurry. But it seems like they could at least give us some better messaging. If it's a quality control issue, we understand. If it's a marketing issue, that's fine, just tell us when the marketing event is going to be. As it is, the uncertainty and lack of progress is frustrating.

It's unfortunate that Chrysler marketing keeps getting press about this car, advertising it on social media (so funny that I get Facebook ads for the car, which is wasted money on Chrysler's part, since I already bought one, and any advertising actually just makes me angry.) Why are they drumming up demand for a product that they cannot sell? It would seem wise or for them to hold off on the press campaign until they're actually able to deliver the car. As it is, I'm starting to think about canceling my order. It's true that I signed a contract, but part of the contract is that I get a car. And I don't have one. We'll see how this gets handled. I'll probably be able to wait another month, although with increasing frustration.

No comments:

Post a Comment