So our car is still not delivered. I called my dealership to see if they could give me any information about where it was in the order/assembly/delivery process, but they weren't super helpful. In fact, they seemed a little surprised I was calling to ask - the attitude was: "Don't you trust us that we will call you as soon as it arrives?"
Truth be told: no, I don't trust them. The dealership experience hasn't been super great. The dealership itself looks like it has seen better days: it hasn't been remodeled in decades and the inside is tired and a little shabby. The process of ordering this vehicle wasn't super great: they asked me to pay significantly over MSRP for a vehicle that I've never seen, and they weren't even clear on the options it has. After a lot of back and forth, I finally managed to get them to show me the order sheet that has some option information, but even so, we had to take on faith that we'd like the colors in real life and that it would have the options we wanted, because the order sheet is not nearly as detailed as the window sticker. They then offered us a terrible loan with an interest rate about 2X what our credit union offered, and their trade-in value for our old car is about half what the Blue Book says. I made the decision to purchase anyway despite these annoyances, although I'll be using my credit union and selling my old car separately. Overall, I feel like this dealership is more focused on extracting money than on customer service, so no, I don't trust them to keep me informed about the progress of our car - because they already won the sale, so their incentives to do stuff for me aren't great!
The good news is that Chrysler customer service is actually pretty good. I called them at 800-334-9200, and they were able to instantly look up my VIN and tell me where the car was. They also said they'd be happy to continue updating me on the progress of the car over the next couple weeks as it's finally assembled and delivered. So that's good. I also found that my car has been in D1 status (parts reserved, ready to start assembly) since December 20. So hopefully it's getting close to completion.
I also found that it's possible to look up your window sticker by editing the following URL to include your VIN: http://www.chrysler.com/hostd/windowsticker/getWindowStickerPdf.do?vin=1C3CCCCG8GN100833
Mine isn't there yet, I think because the car hasn't completed assembly, but I'll be checking this often until it's there. Can't wait to find out the full story on what we bought.
I chalk up some of this inconvenience to being one of the first buyers of a new car. Supply is lower than demand, especially around the SF Bay Area. So I'm not upset - but I am glad to have found some resources to figure out where my car is in the process. And hopefully I'll only have to wait a few weeks for delivery!
